The Moving Contrarian

Posts Tagged ‘Better Business Bureau’

Citymove.ca – Mover of The Year – Picture That!

In Movers in Vancouver, Movers Vancouver, Moving and Storage, Moving Companies, Moving companies Vancouver, Moving Company Vancouver, Moving in Vancouver, Moving Services Vancouver, moving supplies, Vancouver Movers, Vancouver moving companies on March 18, 2011 at 4:36 pm

 
 
 
 
BBB Trusted Moving Pros – Search The Better Business Bureau
To Find Honest Ratings and Reviews
vancouver.bbb.org/MovingCompany
 

I saw this paid link recently on Google AdWords. What caught my eye wasn’t the Better Business Bureau (B.B.B.) paying for ad space, but the body of the ad itself. “To Find Honest Ratings And Reviews” (italics added). The inference was clear: ratings and reviews found elsewhere may not be veracious. And they are right. I wrote about this in 2009 and the truthiness of ratings/reviews persists, though the topic is under increasing scrutiny. So what now?

With the subjective market for testimonials and reviews tightening up, where is a mover to get his props from? Ah, I am glad you asked. It seems the new kid on the block is a thread bare piece of puffery know as “Mover of the Year.” Awarded by organizations not worth knowing, to recipients not worth mentioning, this dubious distinction again sets the bar a little lower for the industry. However, I’m not all piss and vinegar. Ironically, I too, was recently chosen to receive this metaphorical kitty litter from an individual of absolute emotional honesty and infinitely superior wisdom. How could I say no?

We at Citymove.ca gladly accept this nod of approval.

Why Movers in Vancouver Need Proper Training

In Movers in Vancouver, Movers Vancouver, Moving and Storage, Moving Companies, Moving companies Vancouver, Moving Company Vancouver, Moving in Vancouver, Moving Services Vancouver, moving supplies, Vancouver Movers, Vancouver moving companies on December 6, 2010 at 4:39 pm

This past year the Canadian Broadcasting Corporation (CBC) shone a bright light on the moving industry. In a series of missives they exposed the feckless TSM, rogue movers across the country, and in a novel twist, gave the Better Business Bureau (BBB) and movers one to the wedding tackle. From claims of negligence, to fraud and theft these articles covered it all, including predictable commentary from industry leaders. The refrain was the same: more regulation and crackdown on rogue movers. To my eye though, the call for punitive action ignores the 900 pound gorilla in the room; most movers lack standardized and accredited training at the entry-level. I believe this omission to be at the heart of many of the problems we see today in the moving business.

Consider: Would you ask a couple of your buddies to come over and rewire your renovated condo? Plugs and switches do look easy, why not give it a swing? Because it needs a trained professional to make sure the job goes according to plan. A similar professional standard should apply to residential furniture moving. I am not saying that we need the same level of education as an electrician but there is a particular way to do this job and it starts with fundamentals. The Australian government understood this and created a six week introductory program for the transportation industry. The Kiwis went a step farther with a 12 week program. And the Canadians? The Canadian Association of Movers (CAM) has a Professional Mover Course which can be completed “in a weekend.”

Proper fundamentals training are the warp and woof of all professions including residential furniture moving. Without it we will remain a refractory industry destined to wear the “Kick Me” sign for the foreseeable future.

How To Hire Movers in Vancouver – Redux

In Movers in Vancouver, Movers Vancouver, Moving and Storage, Moving Companies, Moving companies Vancouver, Moving Company Vancouver, Moving in Vancouver, Moving Services Vancouver, moving supplies, Vancouver Movers, Vancouver moving companies on February 13, 2010 at 4:44 pm

Hiring a mover in Vancouver is like going to the dentist, no one enjoys the process. But in the same way that preventative maintenance lessens dental pain, a thorough and pragmatic search can lessen chances of a poor move. All movers in Vancouver advertise their services in various media. Some for example rely on the print medium, internet or both. Within these advertisements are the clues required to begin solving the question; how do you find a good mover?

The first question a consumer should ask themselves is this; do I need a professional mover? If the answer is yes, your search has already cleared one hurdle. The next question: who are the true professionals?  The clues begin within their advertising and use of words like licensed. This is a good start as it shows the company has registered with City Hall, providing a mailing address and an owner’s name.

Second, does the company offer insurance ? This is a bit of a tricky issue in terms of assessment. Many companies will advertise they offer a ‘free basic insurance of .60 cents per pound,’ for your move. If they were to drop your 80 pound flat screen tv you will receive $48.00 compensation (.60 cents x 80 lbs ). The difficulty with this coverage is that it doesn’t cover things of value, and a deductible might be assessed too ( you may have to pay a $200+ deductible). Insurance for you move is best understood by an insurance broker. Your needs combined with their experience can help show if your moving company has the right coverages.

Third, the Better Business Bureau. Many companies draw attention to their membership or rating at the BBB, but what does it mean to the consumer? A positive aspect of being on the BBB`s files relates to transparency. Customers know who owns the company, and where they do business. Additionally the BBB keeps a list of complaints against a company, and there lies a valuable clue. A significant number of complaints (BBB member or not) should serve as a warning that all is not well. Remember too, the BBB has no skills assessment category, for members or non members. When you see a company ’A' rated, it is not their furniture moving skills being exhorted.

Fourth. If you found your prospective mover on the internet, it is likely you will discover more than just advertising, as every company has testimonials too. While we have covered this issue in a previous article there are a couple of points worth mentioning. 3rd party review sites which feature testimonials are businesses. And like all businesses based on the web, they need new content to stay relevant on search engines. This combined with the hyper competitive nature of the moving business has led to testimonials as a growth industry. So how do you separate the wheat from the chaff? My suggestion is to look at testimonials as you look at BBB complaints; scrutinizing the negative ones closely, as they are more likely to contain grains of truth.

The points above, besides earlier posts give you a comprehensive outline to finding a good moving company. Remember, you can learn a terrific amount about a company through attention to their advertising, followed up with the resources of the internet.

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